A PayOnce membership will save you a significant amount of time, money and stress with its unlimited call out policy. This guarantees your property will always be well maintained and damage free.
How do I start?
The PayOnce process is very simple! The first thing you need to do is request and authorise PayOnce to conduct a preliminary inspection of your property to complete a Quality Report. This report will identify all pre-existing issues and damages on your property.
What does my PayOnce membership cover?
Your PayOnce membership will cover all damages related to accident and general wear and tear that is not in the Quality Report.
Do you cover material, items or any equipment related to repairs?
Your PayOnce membership covers 100% of the labour fees associated with a call out. All goods, materials and hire equipment required for any repair will come at an additional cost to Landlords. PayOnce will always request written consent from the Landlord/Real Estate Agent to purchase or hire additional goods, materials and equipment to avoid any surprises.
Who will cover the cost of repair if the damage is caused by the tenant?
PayOnce will act upon tenancy agreement between tenant and Real Estate which is agreed by tenant to wear full responsibility to repair, any damages caused by tenant.If PayOnce is required to repair those damages,we will supply quotation to tenant,and if the quotation is accepted ,PayOnce will carry on the repair.
Would all additional costs be invoiced so that each individual cost item is outlined clearly?
Of Course – PayOnce will send both the Landlord and Real Estate Agent an itemised invoice clearly outlining what materials or equipment are required and how much each will cost. PayOnce will also request written consent for additions costs outlined prior to carrying out the job.
Will you still be able to repair damages that were identified in the Quality Report?
Absolutely! As an incentive to our members, PayOnce will apply a 20% discount to our standard quotation for all repairs that are not covered under your PayOnce membership.